When answers are received, they frequently are not to the point, necessitating more back and forth. However, response times seem to be slow, stretching into hours or days. Access is available via phone or email, and support is provided for speakers of multiple languages. Having customer support with the paid plan is not necessarily a great deal, either. User forums also are available, but experience suggests that this is not an efficient or effective manner for resolving service issues. The Avira Phantom VPN website does have a knowledge base, but it does not necessarily have the answers that users are seeking.
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Additionally, free customers have no access to customer support whatsoever. Anyone who chooses not to pay for Avira Phantom VPN will not have the advantage of an automatic kill switch that protects them in the event that their VPN service becomes unavailable. These features are the kill switch and customer support access. However, the paid service comes with two major features that are not available to free customers. Users who choose this service have access to unlimited data, as well as all of the features that are included in the free plan. The paid version is called Phantom VPN Pro. You’d probably give up and walk away long before you’d accomplished anything. Imagine having to wait several minutes for a website to load. When compared with some of the bigger VPN providers out there, these speed test results are pretty dismal.
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That’s a download speed of approximately 95% slower than the results achieved without a VPN, and the upload speeds were similarly impacted. This yielded results of 4.34 Mbps for downloads and 2.23 Mbps for uploads. Testing on a server in the US was even worse. This test was conducted using Avira’s server in the Netherlands, which is quite far away from the test computer’s actual location. Benchmark testing without the use of a VPN gave download speeds of 98.71 Mbps and upload speeds of 53.00 Mbps. When Avira Phantom VPN was turned on, download rates dropped to just 6.98 Mbps while upload rates were a measly 9.02 Mbps. This means incredibly slow data transfer rates. Unfortunately for Avira Phantom VPN, their system suffers from an incredible lack of servers. A really reputable VPN provider with a network of thousands of servers and a good diversity of server locations will cause less impact to your data transfer rates. They also know that the price they pay for this anonymity is speed. Most people who have used a VPN before know that these services can help to ensure your anonymity and privacy online. Unlike other VPN providers, file sharing is not limited to specific servers. This means that P2P and downloading of torrents are allowed. Members of Avira Phantom’s customer support team have said that they do not distinguish between different types of web traffic. Using BitTorrent or P2P with Avira Phantom VPN If you look at the top picks for Australian VPNs, you’ll see that the majority of high quality services have thousands of servers available. If hiding your geographic location is critical, then having more servers from which to choose means better spoofing abilities as well. As the server becomes increasingly crowded, performance, especially data transfer rates, is impaired.Īdditionally, the greater the diversity of location of the servers, the more likely users are to find a server that’s close to home, which should improve browsing speed. When a VPN provider offers users only a few servers from which to choose, it means that the amount of traffic on each server is multiplied. Why is this relatively small number of servers significant? If you are living in one of these places, then it may be wise to seek a different VPN provider.Īvira Phantom’s website does promise that more locations will be added in the future, but there are no details concerning when this might happen or where those servers might be located.
There are a dozen servers in the US, but with just two servers in South America, and the Middle East and Africa are left out entirely. Other servers are located in the US, Canada, Mexico, Australia, Brazil and Singapore. With its headquarters being in Germany, this concentration of European servers is not surprising.
Most of these are located in Europe in countries such as Austria, the Czech Republic, Italy, Germany, France, Romania, the Netherlands, Poland, Switzerland, the UK and Spain. In total, it has 1400 servers in 37 countries. One of the reasons that Avira Phantom VPN is so slow may be related to its smaller number of servers.
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